Laurie Brenssell Credit Consultants conducts a range of credit management education seminars:

 

IN-HOUSE CORPORATE SEMINARS

Do your collections staff procrastinate at picking up the phone to ask for money? Are they confident and have good communication skills to achieve this successfully and still retain the customer’s goodwill?

These coaching seminars are designed for Corporate companies with dedicated credit departments or personnel who are actively involved in contacting customers for overdue or late payments. These seminars can also benefit customer service staff and those engaged in sales, who by virtue of their roles in the company are often involved or have influence in the credit or communication process with customers.

Laurie Brenssell Credit Consultants can provide the necessary skills and confidence to deal with professional bad debtors or customers who simply provide barriers to paying. In addition Laurie Brenssell Credit Consultants can assist with the implementation of credit policy and procedure, all of this can be provided in a tailored presentation to suit the needs of your business.

SMALL TO MEDIUM ENTERPRISES (SMEs) SEMINARS

Staff or management in small to medium businesses are often multi-tasking in their roles within the business. That can be a challenge when trying to sell and provide a high level of customer service to valued customers yet still need to contact them to remind the customer of overdue or late payments.

Often this function in an SME gets left as the last thing to do or is ignored in the hope increased sales will negate the loss. When this is badly handled it threatens the very core of the customer goodwill that has been painstakingly built up in the business.

Laurie Brenssell Credit Consultants can provide the necessary skills and confidence to deal with professional bad debtors or customers who simply provide barriers to paying. In addition, Laurie Brenssell Credit Consultants can assist with the implementation of credit policy and procedure, all of this can be provided in a tailored presentation to suit the needs of your business.

INDUSTRY ASSOCIATION WORKSHOPS AND SEMINARS

Laurie Brenssell Credit Consultants can provide the necessary skills and confidence for your association members to deal with professional bad debtors or customers who simply provide barriers to paying. In addition, Laurie Brenssell Credit Consultants can assist with the implementation of credit policy and procedure, all of this can be provided in a tailored presentation to suit the specific needs of your business.

Laurie has worked with the following associations, Road Transport Association of New Zealand (RTANZ), The Motor Trade Association (MTA), Print NZ, Master Electricians Associations (formerly ECANZ), subsequently he understands the issues faced by members when trying to provide a customer service but at the same time trying to retain customer goodwill and customer retention.

Laurie can provide dedicated credit management workshops or seminars throughout New Zealand or can participate at regional or national conferences.

SPECIALIST WORKSHOPS & SEMINARS

Laurie Brenssell Credit Consultants can provide any type of Credit Management Workshops, Seminars or conference speaking on any topic relating to Credit Management, Credit Policy & Procedures, Legislation, how to deal with bad debtors emotions and delaying tactics or barriers to paying, Litigation, how to access products that will assist your business in the areas of Personal Properties Security Act, Credit Reporting, Terms of Trade, Debt Collection, Human Resource and even how to grow your sales.
Other workshops can focus on how to develop your Sales people and their selling skills. Customer Service workshops are also available.
Or do you simply want someone to speak at your company conference on a vast range of topics from Credit Management, Riding Bulls in Rodeos, the highlights of being an international Rally Co Driver or perhaps the joys of Fly Fishing!!